Telephone: 01752 403888   Email:
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Covid-Safe Statement

* Updated 30th April 2021 *

We are currently open for takeaway and outside dining. Our outside tables operate on a first come, first serve basis (they cannot be booked) and as per government guidelines we can only allow groups of six people or two households. Our opening hours are as follows:

Monday – Friday: 9:30am to 6pm

Saturday and Sunday – 9am to 6pm

We will be flexible with these hours to allow for the great British weather, both good and bad!

Thank you for your continued support during these challenging times, and whilst we try and navigate our way through these difficult restrictions.

The safety of both our customers and our staff is our absolute priority and we have implemented a host of measures, alongside those specific to operating within a Tier two area, to ensure that we are a Covid Secure environment.

In line with HM Governments guidance and following our own thorough risk assessment, the following practices have been put in place to enable us to serve both takeaway and dine-in customers safely:

  • Increased hand washing by staff, and the use of alcohol gels between customers.
  • Alcohol gels are also available for customers to use at various stations through the premises, and doors are left open with separate entrances and exits to create a one-way flow of traffic.
  • We are proud of having always adhered to the strictest of cleanliness schedules. This has been further enhanced with additional training given to all staff that are working. Surfaces, door handles, seats and tables will be cleaned after all contact (for instance after a group leaves a table and before the next one arrives), as well as all of the equipment used by staff, for example the coffee machine.
  • The limited number of staff that are working, will be working in very small ‘pods’. If one member of a pod were to fall ill, all members of that pod will be asked to self-isolate for 14 days in line with government advice. This will enable us to remain open with an alternative pod of staff and reduce the risk of cross-contamination, but it does also mean that we will be operating with smaller teams and we ask you to keep this in mind.
  • There will be a greeter at the front door who will show you to your table or direct you to the takeaway order point as required. There is a bell to attract our attention if we aren’t immediately there!
  • Where two members of kitchen staff are working, there is enough space to maintain a 2m distance the majority of the time. At times when this is not possible, the layout of our kitchen enables our staff to work side-by-side with no need for face-to-face contact. This is also applicable to our front of house team.
  • It is currently illegal for groups of more than 6 people or two households to gather inside or outside. Children are included in this number. For this reason, we will not accept bookings of more than 6 people. Please note, we will not book larger groups across several tables as you will still count as a single group and this would still be against the Covid-19 laws.
  • Should a booking arrive as a group of more than 6 or clearly made up of three or more households, we will have no choice but to refuse service. Should it be apparent that a larger group has booked several smaller tables to try and get around this, then we will refuse service to all members of the party and they will be asked to leave. Whilst we cannot wait until these limitations can be lifted, they are non-negotiable and we will not deviate from them to ensure the safety of our staff and all of our customers, and to ensure our compliance with the law.
  • For two households wishing to book, where the number of guests would exceed 6, please contact us on 01752 403888 to speak to a manager and book a table.
  • Waiting staff are not allowed in the kitchen, nor kitchen staff out front so the two teams are able to work independently of each other. Each has a separate entrance and exit.
  • Deliveries are made to a specific location, with no need for drivers to enter the premises or come into contact with any member of our team.
  • All diners will be encouraged to pre-book, with limited walk-in customers allowed and only when the space allows. This is to enable us to manage the number of people in the building at any one time and the flow of traffic.
  • Contact details will be taken for all customers over the age of 16 whether they have booked or not. These will be held for a minimum of 21 days in line with HM Government requirements.
  • We are only accepting credit card payments, and encourage the use of contactless payment wherever possible.

Staff and guests are required to wear face masks when arriving to, leaving and moving around the premises, including when going to use the bathrooms. We will provide full training to all of our staff on the correct way to use facemasks as per WHO instructions.

We look forward to welcoming you for a meal soon. If you have any questions or concerns then please do not hesitate to contact us by phone on 01752 403888 or eat@bridgeatmountbatten.com. We would be very happy to answer any questions or specific concerns you may have.