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Covid-Safe Statement

* Updated July 2nd 2020 *

We really hope everyone has managed to stay safe and well during this extremely testing period.

Life has changed for us all over the past few months and we, like you, have been doing our best to navigate the new normal. The safety of both our customers and our staff is our absolute priority and we have implemented a host of measures including staff

In line with HM Governments guidance and following our own thorough risk assessment, the following practices have been put in place to enable us to serve both takeaway and dine-in customers safely:

  • Increased hand washing by staff, and the use of alcohol gels between customers.
  • Alcohol gels are also available for customers to use at various stations through the premises, and doors are left open with separate entrances and exits to create a one-way flow of traffic.
  • We are proud of having always adhered to the strictest of cleanliness schedules. This has been further enhanced with additional training given to all staff that are working. Surfaces, door handles, seats and tables will be cleaned after all contact (for instance after a group leaves a table and before the next one arrives), as well as all of the equipment used by staff, for example the coffee machine.
  • The limited number of staff that are working, will be working in very small ‘pods’. If one member of a pod were to fall ill, all members of that pod will be asked to self-isolate for 14 days in line with government advice. This will enable us to remain open with an alternative pod of staff and reduce the risk of cross-contamination, but it does also mean that we will be operating with smaller teams and we ask you to keep this in mind.
  • Where two members of kitchen staff are working, there is enough space to maintain a 2m distance the majority of the time. At times when this is not possible, the layout of our kitchen enables our staff to work side-by-side with no need for face-to-face contact. This is also applicable to our front of house team.
  • Waiting staff are not allowed in the kitchen, nor kitchen staff out front so the two teams are able to work independently of each other. Each has a separate entrance and exit.
  • Deliveries are made to a specific location, with no need for drivers to enter the premises or come into contact with any member of our team.
  • All diners will be encouraged to pre-book, with very limited walk-in customers allowed and only when the space allows. This is to enable us to manage the number of people in the building at any one time and the flow of traffic.
  • Contact details will be taken for all customers whether they have booked or not. These will be held for a minimum of 21 days in line with HM Government requirements.
  • The outside tables will be reserved for takeaway customers only and we will not be serving our full menu to them.
  • We will not be accepting groups of more than 8 people until we are certain we can manage those numbers effectively within the new guidelines.
  • We are only accepting credit card payments, and encourage the use of contactless payment wherever possible.

Neither guests nor our staff are required to wear a face covering whilst on our premises. However, some guests and staff may prefer to do so and we entirely respect and support their decision. We will provide full training to all of our staff on the correct way to use facemasks as per WHO instructions, regardless of their decision.

We look forward to welcoming you for a meal soon. If you have any questions or concerns then please do not hesitate to contact us by phone on 01752 403888 or eat@bridgeatmountbatten.com. We would be very happy to answer any questions or specific concerns you may have.