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Covid-Safe Statement

* Updated 14th May 2021 *

The safety of both our customers and our staff is our absolute priority and we have implemented a host of measures, alongside those specified by HM Government, to ensure that we are a Covid Secure environment.

In line with HM Governments guidance and following our own thorough risk assessment, the following practices have been put in place to enable us to serve both takeaway and dine-in customers safely:

  • Increased hand washing by staff, and the use of alcohol gels between customers.
  • Alcohol gels are also available for customers to use at various stations through the premises, and doors are left open with separate entrances and exits to create a one-way flow of traffic.
  • We are proud of having always adhered to the strictest of cleanliness schedules. This has been further enhanced with additional training given to all staff that are working. Surfaces, door handles, seats and tables will be cleaned after all contact (for instance after a group leaves a table and before the next one arrives), as well as all of the equipment used by staff, for example the coffee machine.
  • The limited number of staff that are working, will be working in very small ‘pods’. If one member of a pod were to fall ill, all members of that pod will be asked to self-isolate for 14 days in line with government advice. This will enable us to remain open with an alternative pod of staff and reduce the risk of cross-contamination, but it does also mean that we will be operating with smaller teams and we ask you to keep this in mind.
  • Waiting staff are not allowed in the kitchen, nor kitchen staff out front so the two teams are able to work independently of each other. Each has a separate entrance and exit.
  • Deliveries are made to a specific location, with no need for drivers to enter the premises or come into contact with any member of our team.

Table Bookings (Indoors)

    • There will be a greeter at the front door to direct you to your table. They will take you to your table and explain all you need to know about the new processes and systems in place. We are also operating a full table service so customers have no need to go to the bar at all, thus avoiding any face to face contact with staff. Inside tables can be booked, or you can just come along when the un-booked tables operate as first come, first served. The garden will only be available on a first come first serve basis.
    • All customers above the age of 16 will be required to register with Test and Trace either through the NHS Covid-19 Test and Trace app (by far the easiest and quickest way!) or by providing as a minimum a name and phone number as contact details. These will be retained for 21 days before being confidentially destroyed.
      • Current regulations mean that gatherings of up to 6 people or 2 households of any size are permitted indoors. Children are included in any number calculations.  Please note, we will not book groups comprising of many households or larger numbers across several tables as you will still count as a single group and this would still be against the Covid-19 laws.
      • Should a booking arrive that clearly falls outside of these regulations, then we will have no choice but to refuse service in order to remain compliant (we don’t want to but its not worth the fine!). Should it be apparent that a larger group has booked several smaller tables, then we will have to refuse service to all members of the party and they will be asked to leave. Whilst we cannot wait until these limitations can be lifted, they are non-negotiable and we will not deviate from them to ensure our compliance with the regulations.
      • Dogs are very welcome in the bar room, but must be kept on a short lead and under the customers tables at all times. This is to avoid any interaction between tables and allow waiting staff to have free movement around the tables which is more important than ever whilst we offer full table service.
      • All our menus and drinks lists are single use and will be destroyed after you have finished with them. For this reason we will leave them with you for the duration of your meal.
      • We are operating a card only policy with no cash on site at all. All customers are encouraged to use contactless payment where possible.

      Outside Deck and Balcony

      • The tables outside operate on a first come, first serve basis only and sadly cannot be booked.
      • Whilst we do appreciate the government guidance allows groups of up to 30 to gather outside, we have never encouraged larger groups in our garden and it is not our intention to change this policy. We can accommodate larger groups inside so if this applies to you then please do give us a call to check availability on 01752 403888.
      • Some paper menus will be available, but as these are single use we would encourage all guests to make use of our QR code to view the menu on their smart phone. Don’t worry, we can help you with this when you arrive!
      • All food and drinks will be ordered and paid for at the table in line with Government requirements.
      • Food and drinks will then be delivered to your table by a member of the team.
      • We are sorry, but after 17th May 2021 we cannot serve the Sunday roasts to the outside tables. If you specifically wish to have a roast dinner then you must be seated at a table inside. We would recommend booking these in advance.
      • Please, please do not move the tables around, and please do not swap tables once seated! Our garden tables seat a maximum of 6 people each and must not be moved to create larger tables for larger groups – this is not only frustrating for staff when it comes to managing the space, but may also make other customers feel uncomfortable if they are surrounded by a large group. Please bear this in mind when visiting with larger numbers of people (see above!).
      • All guests outside will also be required to provide a name and telephone number for every member of the group over the age of 16. This can be done by leaving your details with staff or by using the NHS Test and Trace App. Details will be retained for 21 days in line with HM Government requirements.
      • Children must be accompanied by an adult at all times, we are by the water after all!

      Staff and guests are required to wear face masks when arriving to, leaving and moving around the premises, including when going to use the bathrooms. We will provide full training to all of our staff on the correct way to use facemasks as per WHO instructions.

      We look forward to welcoming you for a meal soon. If you have any questions or concerns then please do not hesitate to contact us by phone on 01752 403888 or eat@bridgeatmountbatten.com. We would be very happy to answer any questions or specific concerns you may have.