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Covid-Safe Statement

* Updated 4th November 2020 *

Further to HM Government Restrictions, we will be closed from the 4th November 2020 to the 2nd December 2020 at the earliest. The information below will be updated when further guidance has been issued with regards to our reopening.

Thank you for your continued support.

Life has changed for us all over the past few months and we, like you, have been doing our best to navigate the new normal. The safety of both our customers and our staff is our absolute priority and we have implemented a host of measures including staff

From the 24th September 2020, it is mandatory for all customers to wear a face covering when entering, exiting or moving around the building, including when using the bathrooms. This applies to all internal areas. Staff are also required to wear face coverings.

In line with HM Governments guidance and following our own thorough risk assessment, the following practices have been put in place to enable us to serve both takeaway and dine-in customers safely:

  • Increased hand washing by staff, and the use of alcohol gels between customers.
  • Alcohol gels are also available for customers to use at various stations through the premises, and doors are left open with separate entrances and exits to create a one-way flow of traffic.
  • We are proud of having always adhered to the strictest of cleanliness schedules. This has been further enhanced with additional training given to all staff that are working. Surfaces, door handles, seats and tables will be cleaned after all contact (for instance after a group leaves a table and before the next one arrives), as well as all of the equipment used by staff, for example the coffee machine.
  • The limited number of staff that are working, will be working in very small ‘pods’. If one member of a pod were to fall ill, all members of that pod will be asked to self-isolate for 14 days in line with government advice. This will enable us to remain open with an alternative pod of staff and reduce the risk of cross-contamination, but it does also mean that we will be operating with smaller teams and we ask you to keep this in mind.
  • There will be a greeter at the front door who will show you to your table or direct you to the takeaway order point as required. There is a bell to attract our attention if we aren’t immediately there!
  • Where two members of kitchen staff are working, there is enough space to maintain a 2m distance the majority of the time. At times when this is not possible, the layout of our kitchen enables our staff to work side-by-side with no need for face-to-face contact. This is also applicable to our front of house team.
  • It is currently illegal for groups of more than 6 people to gather inside or outside. Children are included in this number. For this reason, we will not accept bookings of more than 6 people. Please note, we will not book larger groups across several tables as you will still count as a single group and this would still be against the Covid-19 laws.
  • Should a booking arrive as a group of more than 6 we will have no choice but to refuse service. Should it be apparent that a larger group has booked several smaller tables to try and get around the 6 person limit, then we will refuse service to all members of the party and they will be asked to leave. Whilst we cannot wait until these limitations can be lifted, they are non-negotiable and we will not deviate from them to ensure the safety of our staff and all of our customers, and to ensure our compliance with the law.
  • The only exception to the above, is for a single household of 6 or more who are able to eat out together. If you think this applies to you, please call 01752 403888 to speak to a manager.
  • Waiting staff are not allowed in the kitchen, nor kitchen staff out front so the two teams are able to work independently of each other. Each has a separate entrance and exit.
  • Deliveries are made to a specific location, with no need for drivers to enter the premises or come into contact with any member of our team.
  • All diners will be encouraged to pre-book, with limited walk-in customers allowed and only when the space allows. This is to enable us to manage the number of people in the building at any one time and the flow of traffic.
  • Contact details will be taken for all customers whether they have booked or not. These will be held for a minimum of 21 days in line with HM Government requirements.
  • The outside tables will be reserved for takeaway customers only and we will not be serving our full menu to them.
  • We are only accepting credit card payments, and encourage the use of contactless payment wherever possible.

We look forward to welcoming you for a meal soon. If you have any questions or concerns then please do not hesitate to contact us by phone on 01752 403888 or eat@bridgeatmountbatten.com. We would be very happy to answer any questions or specific concerns you may have.